Frequently Asked Questions
Where is Fifty-Five Watch Co. Located?
Fifty-Five Watch Co. is proud to be based in West New York, New Jersey, USA. Our location, directly across the Hudson River from New York City, reflects our deep connection to American watchmaking heritage with a modern, innovative spirit.
Do You Ship/Sell Watches to Countries Outside of the United States?
Enjoy your Fifty-Five Fathoms watch anywhere in the world! We offer international shipping for a competitive rate of $35 USD.
What is Your Return / Exchange Policy?
Hassle-Free Returns & Exchanges:
We understand that choosing the perfect watch is important. Fifty-Five Watch Co. offers a 30-day return and exchange policy for your peace of mind.
To be eligible for a full refund, simply return your watch and all accessories, including the watch pouch, tags, and warranty cards, in unworn and original condition.
Please note: A 25% restocking fee will apply to any watch that shows signs of wear.
For a smooth return or exchange process, please use the Contact page to send us a message
Do Your Watches Come with a Warranty?
Built to Last: 3-Year Limited Warranty
At Fifty-Five Fathoms, we stand behind the quality of our craftsmanship. Your watch is covered by our 3-year limited warranty against mechanical defects and failures.
Please note: This warranty does not cover cosmetic damage resulting from everyday wear and tear.
My Watch Has Stopped, Do I Need to Change My Battery?
Fifty-Five Fathoms watches are exclusively powered by mechanical movements, eliminating the need for batteries. These movements come in two varieties:
- Automatic: A self-winding movement that harnesses your daily activity to keep your watch running. A quick shake or a few turns of the crown can get it started if needed.
- Manual Wind: A classic option where you manually turn the crown clockwise to power the watch. This ritual can become a cherished part of watch ownership.
How Do I Send My Watch in For Service?
Seamless Service:
Maintaining your Fifty-Five Fathoms watch is easy. Simply visit our “Contact” page and send us a message to initiate a service request. Our concierge team will promptly respond to assist you.
How Do I Receive a Military or First Responder Discount?
Honoring Our Heroes: 15% Discount
Fifty-Five Fathoms is proud to offer a 15% discount on all watches and accessories to our military and first responders. As a token of our gratitude for your service, simply send a copy of your valid ID to [email protected] to receive your personalized discount code.
Is your "Marina Militare" collection licensed?
The Legacy of the “Marina Militare” Mark
The “Marina Militare” designation is a symbol of military excellence, with a long history tied to the post WWII Italian Navy (Marina Militare). While the legal ownership of the mark has been the subject of ongoing discussions between the Italian Navy and the Richemont Group for some time, our Fifty-Five Fathoms “Marina Militare” watches are authentically licensed from the Italian Navy.
We take pride in offering timepieces that embody the spirit of Italian naval heritage and meet the high standards associated with this prestigious mark.
Are there other authorized Fifty-Five retailers?
Outside of this webpage, we also offer our watches through our eBay and ETSY stores:
- https://www.ebay.com/str/southanchorwatches
- https://www.etsy.com/shop/FiftyFiveFathoms
Protecting Your Investment:
Unfortunately, a small number of “bad actors” are operating in certain regions outside of US jurisdiction who are using our logo and trademark on watches or dials.
To ensure you receive a genuine Fifty-Five Fathoms watch, each one features:
- Hidden serial numbers
- Unique warranty cards
- Registered first ownership
Please note: Warranty coverage is only valid for watches purchased directly from us or authorized retailers.
By choosing an authorized source, you can be confident you’re investing in a genuine Fifty-Five Fathoms watch, built to our exacting standards and backed by our comprehensive warranty.
Are You Veteran Owned and Operated?
Honoring Service, Inspiring Precision
Fifty-Five Fathoms is deeply committed to honoring those who serve. Our leadership team includes veterans with extensive experience, and many of our staff members come from military and first responder backgrounds. This shared dedication to service inspires us to create timepieces that are not only functional but also historically accurate.
